Update: Allworx now requires a valid subscription with a reseller to obtain the latest firmware. We are on 18.104.22.168 presently and it is much more reliable than prior versions. So if you are on the fence, we recommend you bite the bullet and get this firmware by paying for a 1 year renewal period.
Update 2: We still recommend purchasing a valid subscription but find that the current download links for the firmware are located below as of July, 2013. The link with pre is the pre-production version while the link with pro is the current stable release.
Another Allworx phone problem here. I still intend to put up a comprehensive review in the future but for the moment I am only going to cover the firmware issue. In the summer of 2008, I upgraded our Allworx 6x box to version 22.214.171.124 firmware. After this version, every time I went to the web interface and chose Maintenance -> Update -> “download from the web” or “check the web” I would get the error (listed receptive to the errors above):
There was an error downloading the files from the web. Please check your network connection, then try again.
Unable to obtain the information about the latest version of the software from the web.
Ok, so this is another instance where Allworx screwed something up and they are certainly not going to help resolve the issue. I look in the logs and see the following:
7 01/23/2009 09:28:37am tWebT0055: Install: Downloading (/releases/allworx6x/upgrade.dat) from upgrade server
7 01/23/2009 09:28:37am tWebT0055: Web Client: Problem fetching URL (upgrade.inscitek.net:80) (/releases/allworx6x/upgrade.dat)
7 01/23/2009 09:29:35am tWebT0055: Install: Downloading (/releases/allworx6x/upgrade.dat) from upgrade server
7 01/23/2009 09:29:35am tWebT0055: Web Client: Problem fetching URL (upgrade.inscitek.net:80) (/releases/allworx6x/upgrade.dat)
Once I see this, I quickly realize the solution which is to simply download the necessary files from this location:
BUT you need to know the file names, so here they are:
Here are the actual links for those who just want to right click and save:
Of course it seems that the actual Allworx software should work and perform this action already when telling it to upgrade but hoping for Allworx support or hoping for their software to work in all cases increasingly seems to be a lost cause. We recently upgraded from 126.96.36.199 to 188.8.131.52 because we purchased a new 9224 phone (which is still NOT DUPLEX SPEAKERPHONE, does not have an actual rj11 port (its a handset rj22 port) for the headset and still suffers from poor audio quality compared to other phones we have on the same system but is better than the 9212 phones we have). I really wish Allworx would stop falsely advertising that they have DUPLEX SPEAKERPHONES among the other falsely advertised features.
After our upgrade to 184.108.40.206, we cannot add speed dial numbers anymore… great.